Overall, the Wink hub works extremely well…but sometimes the devices you have connected to it can act a little wonky. Here are some things you can do in order to fix any connection issues with all of those Z-Wave sensors and devices connected to the hub.
The great thing about Z-Wave is that it uses mesh networking to connect all of your devices and sensors together. In other words, each individual sensor doesn’t just connect straight to the hub, but rather they can connect to one another before connecting to the hub. This not only allows for each device to transmit a better signal, but the wireless range can be much wider than regular Wi-Fi.
However, when you add on new Z-Wave sensors over time, they sometimes don’t search out for the best possible route to the hub. So it’s possible that some of your devices and sensors aren’t connecting optimally to nearby devices in order to establish the best connection.
To fix this, the Wink hub has a setting available in the Wink app that you can use to refresh the Z-Wave connection map. This essentially resets the connection of all the devices and sensors connected to the hub that use Z-Wave and has them reconnect, automatically figuring out the best possible route to take in order to have the strongest signal.
To do this, open up the Wink app and tap on the menu button in the top-left corner of the screen.
Next, tap on “Hubs”.
Tap on the settings gear icon in the top-right corner.
Select your Wink hub.
Scroll down and tap on “Z-Wave”.
Tap on “Z-Wave Network Rediscovery”.
It will take a few seconds for it to do it’s thing, but you’ll soon see a “Success” alert.
From there, you’re good to go and hopefully your Z-Wave devices and sensors all have better connections now.
If the above steps still haven’t fixed your connection issues, take a closer look at where all of your Z-Wave sensors and devices are placed. If you discover that one is farther away than the rest, it’s possible that it might not be getting a good signal from the closest device.
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